Shipping policy

1. Processing Time: Orders are typically processed and shipped within 1-2 business days from the date the order was placed, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer, but we strive to get your order out as quickly as possible.

2. Shipping Rates and Methods: We offer several shipping options to accommodate your needs. Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping options available for your order at checkout.

3. Domestic Shipping (United States): We offer standard shipping via FedEx and expedited shipping options such as 2-Day and Overnight delivery. Delivery times vary depending on the shipping method selected and your location.

4. International Shipping: Currently, we do not ship internationally. 

5. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order directly on our website using your order number and email address.

6. Shipping Delays: While we strive to ensure timely delivery of all orders, shipping delays may occur due to unforeseen circumstances or carrier issues. We appreciate your understanding and patience during such times.

7. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancel the order.

8. Lost or Damaged Packages: If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement promptly.

9. Contact Us: If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at info@rootedwooden.com or (323) 348-1105, We're here to help!